Skyted, Spafax and Thales enter the final round for the Crystal Cabin Award special category, “Best Customer Journey Experience”

Hamburg, 29 August 2024: The finalists have been named for the Crystal Cabin Award special category, “Best Customer Journey Experience”. Nominees for the trophy, to be presented during the APEX Expo in Los Angeles on October 30^th 2024, honouring the best integrated solution for passengers, are: 

“Skyted 320” by Skyted is a new whispering headset for undisturbed conversations in noisy environments. With backing from prestigious organizations such as Airbus and the European Space Agency Skyted continues to redefine the standards for privacy and silence in communication without impacting cabin quietness. The company's cutting-edge acoustic technology, developed in collaboration with the French Aerospace Lab (ONERA), enables users to enjoy crystal-clear conversations without external disturbances or the risk of being overheard. The Skyted 320 and its control app offer key features including compatibility with various communication platforms, AI-powered noise cancellation to eliminate ambient noise and advanced voice amplification for clear communication even when whispering.

Spafax’s “Connected Content Stream”(CCS) enriches the passenger travel journey by seamlessly delivering tailored, highly relevant content that engages passengers at every step of their trip, from at-home viewing to Lounge Streaming toup-to-the-minute sports updates on board via its Live Ticker - to create an innovative, first-of-its-kind streaming experience that allows passengers to stay connected for the entire duration of their journey. Meanwhile, its low bandwidth addresses airline concerns over high data costs associated with live streaming. Passengers enjoy numerous benefits,with sports fans particularly in mind. They never have to miss a moment of the action while traveling, thanks to easy login through the WiFi portal and compatibility with any device.

Thales‘ Suite of IFE Accessibility Solutions - Welcome to the future of inclusive flying - Through collaboration with some of the world’s leading accessibility organizations, Thales has developed an advanced and comprehensive suite of accessibility solutions to address the needs of passengers with vision andhearing assistance requirements. This includes Thales‘ unique accessibility user interface, featuring a familiar structure & flow with thirteen intuitive gesture controls mirroring what they use on smartphones and tablets. Thales is also developing the first in industry Signing Avatar that will sign to complement Closed Captions. The Avatar can sign in multiple languages and is fully customizable according to the airline’s requirements.

Best Customer Journey Experience relates to products that enrich and enhance the passenger experience, with hardware or software solutions, throughout the entire air journey (possibilities: from planning and booking to beginning the journey, on-board products all the way to the time after landing). Submissions may be targeted at passengers, airlines, manufacturers and/or suppliers. The aim of this category is to provide inspiring examples of how new service products can be developed for personalised passenger experience. 

PHOTOS AND PR MATERIAL
A complete overview of finalists with English press statements, contact details for entrants, and images is available for download here: https://seafile.hamburg-tourism.de/d/2e05ce1382944180b7f1/  

The Crystal Cabin Award is supported by: 

Platinum Sponsors: AERQ (Category Sponsor: Cabin Concepts), Panasonic Avionics Corporation (Category Sponsor: Sustainable Cabin) 

Gold Sponsors: Airbus, The Boeing Company, Collins Aerospace, Diehl Aviation, Lufthansa Technik, Safran, Thales, Thompson Aero Seating 

Online Sponsors: Jetliner Cabins, Sekisui Kydex 

Crystal Cabin Award Show Partner: Aircraft Interiors Expo, Jetway Communications 

Trophy Sponsor: Krüger Aviation 

Media Partners: Aircraft Interiors International,APEX, Flight Chic, Flightglobal, Future Travel Experience, Inflight Magazine, PaxEx Aero, Runway Girl Network 

Join the sponsors and supporters of the Crystal Cabin Award! Information about sponsoring opportunities and packages is available from Jette Koch: jette.koch@hamburg-aviation.com  

About the Crystal Cabin Award 

The Crystal Cabin Award is THE international prize for innovations in the field of aircraft cabin. Under the motto "Let your ideas take off," a high-profile jury of renowned scientists, engineers,representatives of aircraft manufacturers and airlines, and specialist journalists awards exceptional cabin concepts and products. The competition was initiated by the Hamburg Aviation aviation cluster and is organised by the Crystal Cabin Award e.V. Since 2007, this unique award has been presented annually at the Aircraft Interiors Expo held in Hamburg. The trophies have now become a globally known and coveted seal of quality.